People often complain about government agencies. No one celebrates when they have to go to the DMV. The term going postal does not bring about thoughts of
puffy clouds,
rainbows, and
bunnies.
I generally don't like to complain. So, I am going to try to offer a solution to what I see as a deficiency in a system. In my opinion, the problem with going to places like the DMV and the Post Office is a lack of knowledge, or ignorance.
Take, for example, my trip to the post office today. I went into the Post Office to mail some books to a friend in Florida. I enter the Post Office with my box of books unsealed. I walk by the line of seven people and go over to the counter where the labels are. I see words like priority, first class, express, certified, etc.. I take my best guess and pick up a priority label and put my address and the destination address on it. Then, I proceed to take my place at the back of the line, which is still about seven people long.
While standing in line, I notice that they have tape for sale. Assuming that they are going to want me to buy the tape to seal my box, I pick up a roll and carry it with me. When it was my turn I took my box, my label, and my tape to the counter. I attempted to be as pleasant as possible with the attendant. The sentiment was not returned.
I informed her that I would like to send this box of books to the address on this label. She asked me if I wanted to send the box Priority. I told her I was unsure because I didn't know what that meant. She told me I had three choices: Over Night, which is self explanatory, Priority, which means 2-3 business days, or "Regular" Mail, which is 5-7 days. I say that I am in no big hurry and I choose "Regular". At this point she throws away my label. "You can't use this for regular mail. You'll need to buy a label or write the information on the box, and seal it up." I had assumed they would want to see that I had not enclosed any narcotics, human hands, or aerosol cans in my box before I sealed it up. I was wrong.
So, I go back over to the label counter and tape up my box. Then, I write "To: Michelle From: Kim" on the box. In similar fashion to a Christmas label. Then, I go back to wait in line, it was still about seven people long, though by this point it was an entirely different seven people.
This time when I get to the front of the line, I am called over by another USPS employee. I tell him that I would like to send this box via "Regular Mail" and that I also need to pay for a roll of tape. He proceeds to pull out a Priority Mail label and tells me that I will need to fill this out. I couldn't help but laugh. I told him that I had done that and the other lady threw it away and had told me to write the addresses on the box and I pointed them out, just in case he had not seen the large letters. Then, he told me I had done it wrong.
Wrong?!? Again I point to the addresses. I point to where I had labeled each addresses and say I want it to go "From:" here and "To:" here. Well, evidently they have a magic machine or a
genius monkey in the back that reads addresses in search of zip codes and the first one it/he comes to is aways selected as the from and the second is always the to.
In the end, as my charming personality was quickly waning and the line had backed up to more than the required seven people, he gave me one of the labels that I would have otherwise been required to purchase, and he marked out my original writing on the box with his Sharpie.
Maybe Michelle will get her books. May they will show up at my house. I honestly can't say for sure.
Like I said in the beginning, I don't just want to vent about how ridiculous the system is at the USPS. I also don't want place any blame on the USPS employees. Aside from them seeming to be having bad days, the only thing they did wrong was that they assumed I knew as much as they did, or anything at all, about how to mail a box of books from North Carolina to Florida.
So, my suggestion for the USPS is to install a kiosk in the lobby that would allow me to avoid waiting in line twice and still having done something wrong when trying to mail my package. Let me walk up with my package, touch a screen, and answer some questions like what type of mail service I want to use (with an explanation of the services available), where I want to send the package, and what my address is. Then, the correct label will be printed and the screen would give me further instructions like seal your box, attach your label, and get in line. Then, I just have to wait in line hand them my box, they weigh it and I pay them.
I either need them to do that, or I need them to raise the price of stamps by a penny and get another one of those
genius monkeys and have him sit in the lobby to show me what to do.
Labels: indiscriminate